On-Premise
Siebel CRM
Support, upgrades and modernisation for Siebel, and a phased path to Oracle CX Cloud when you are ready.
Siebel, Still Working Hard.
Run it well today, modernise it on your timeline.
Siebel still runs sales, service and call centres in telecoms, banking, pharma and the public sector. MGrid supports these estates day to day, keeps them current on Oracle’s Innovation Pack and monthly update releases, and plans the move to CX Cloud so it happens by design, not by force.
Run, Modernise, Migrate
Support and Maintain
- Application and technical support, L1 to L3
- Configuration, workflow and integration changes
- Performance tuning and environment administration
- Enhancements on a monthly bank of hours
Upgrade and Modernise
- IP release and monthly update adoption
- Open UI and responsive interface
- Migration to Oracle Cloud Infrastructure
- REST APIs and integration with Fusion and CX Cloud
Path to CX Cloud
- Assessment of processes, data and customisations
- Coexistence: Siebel and CX Cloud side by side
- Phased migration by module or business unit
- The same team supports you before, during and after
Tell Us Where Siebel Is Today
Version, modules and what is planned. We will come back with a support proposal and, if you want one, a modernisation path.