Managed Services
Oracle CX, Run and Improved as One Estate.
MGrid supports and extends Oracle CX Cloud and Siebel: reliable customer-facing systems and faster change, from a team that knows the process behind the tools.
CXFrom Siebel to CX Cloud, One Team.
Process, platform and integration skills together.
MGrid has implemented, upgraded and supported Oracle's CRM line from Siebel through CX Cloud: Sales, Service, B2B Service, CPQ, Subscription and Commerce. Managed services brings that experience to your day-to-day, with AI-assisted monitoring and analysis from the MGrid AI Lab to keep customer-facing systems fast and dependable.
CX Expertise. Reliable Service. AI-Assisted Delivery.
What Is Covered
- Application Support (L1 to L3)
- Configuration and Enhancements
- Release Management
- Integrations
- Siebel to CX Cloud Path
Human Expertise + AI‑assisted Operations
- Monitor integrations and pipelines and catch failures before users do
- Assess quarterly-update impact on configurations and extensions
- Automate regression testing for releases and CPQ rule changes
- Analyse case and ticket patterns to remove recurring issues
- Identify where AI Agents can assist sales and service teams
The MGrid Difference
Reliable Customer Systems
Sales, service and commerce that stay up, stay fast and stay in step with Oracle releases.
Faster Change
A standing enhancement bank and tested release adoption, so requests do not queue for months.
A Path Off Legacy CRM
Siebel to CX Cloud planned and phased on your timeline, by the team that already knows your data.
Hand Over the Running of Oracle CX
Tell us which CX modules you run, what is integrated and where it hurts. We will come back with a scoped proposal and a fixed monthly figure.