CX Cloud
Oracle B2B Service
Service for accounts, not just tickets: entitlements, service requests, field service and warranty, tied to the contracts and assets in your ERP.
Service That Knows the Contract.
Implementation, integration and adoption for Oracle B2B Service.
B2B Service is built for business customers: service requests that check entitlements, work orders that reach a field engineer, and warranty that knows the installed base. MGrid configures it to your contracts and assets, connects it to ERP, and supports the service organisation that runs on it.
From Contract to Field
Model Contracts and Entitlements
- Service requests with entitlements and SLAs
- Contracts, coverage and warranty rules
- Field service scheduling and work orders
- Account and asset hierarchies
Link Assets and Billing
- Installed base and assets from ERP
- Parts, inventory and billing for service
- Subscription for entitlement changes
- Partner and customer portals
Run Service and Field
- Service and field team onboarding
- Entitlement and SLA reporting
- Quarterly release testing and adoption
- Support with a named contact
Tell Us What Your Contracts Promise
Entitlements, field coverage and the assets you service. We will come back with a phased plan and an estimate.