Cloud
Oracle CX Cloud
Implement and extend Oracle CX across Sales, Service, CPQ, Subscription and Commerce, with a team that also knows Siebel and the ERP behind it.
One Customer, One Record, Every Channel.
Implementation, integration and adoption for Oracle CX Cloud.
Oracle CX Cloud is Oracle’s suite for sales, service, commerce and quoting, built on the same platform as Fusion ERP. MGrid implements it module by module, connects it to your ERP and marketing stack, migrates Siebel where it is still in use, and stays on as the team that supports it.
Choose Your Module
Start with the module that matters most and add the others on your own timeline.
CX Sales
Pipeline, forecasts and accounts in one place.
Leads, opportunities, accounts and activities configured to your sales process, with forecasting, territories and mobile access for the field.
Learn more →- Lead-to-opportunity and forecasting set-up
- Territories, quotas and incentive alignment
- Mobile and Redwood UX for sales teams
Service
Every case answered from one desk.
Omnichannel service for B2C: cases, knowledge, chat, email and telephony, with SLAs and routing that reflect how your support actually runs.
Learn more →- Case management, knowledge and SLAs
- Chat, email and telephony channels
- Digital assistant and self-service portal
B2B Service
Service for accounts, not just tickets.
Account-based service for business customers: entitlements, service requests, field service and warranty, tied to the contracts and assets in your ERP.
Learn more →- Service requests with entitlements and contracts
- Field service and work orders
- Integration with ERP assets and installed base
CPQ
Configure, price and quote without spreadsheets.
Product configuration, pricing rules, discount approvals and quote documents, integrated with Sales on one side and ERP order management on the other.
Learn more →- Product rules and guided selling
- Pricing, discounting and approvals
- Quote-to-order into ERP
Subscription
Recurring revenue, managed end to end.
Subscription products, renewals, amendments and usage billing, connected to CPQ for quoting and to Financials for revenue.
Learn more →- Subscription and renewal management
- Usage and consumption billing
- Revenue recognition hand-off to ERP
Commerce Cloud
B2B and B2C storefronts on your ERP data.
Catalogue, pricing, checkout and account self-service, driven by the products, prices and inventory already in your ERP.
Learn more →- B2B account and contract pricing
- Catalogue, search and checkout
- Order and inventory integration
Start with the Module That Matters Most
Tell us where sales, service or quoting hurts today. We will come back with a phased plan and an estimate.